Unified Customer Experience: Bridging the Gaps
It’s almost odd how many companies install an omnichannel contact center system and assume they suddenly have a “unified customer...
gaps
.jpg "UK FCA finds gaps in financial crime controls in corporate finance firms")
UK FCA finds gaps in financial crime controls in corporate finance firms
While a recent survey of CFFs by the Financial Conduct Authority (“FCA”) found some evidence of good practice in relation...
Tech firms eye temps to plug talent gaps
The tech industry could be set for a spike in temporary hiring, according to a new study from recruitment firm...
